We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@byalluretouches.co.uk. Please note that returns will need to be sent to the following address: 

Allure Touches
Room 15
Ironmonger House
96 Northgate street
Chester
Ch15HT

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@byalluretouches.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

ElixirBROW is non refundable if the seal is broken.

Pixel is non refundable if protective cover is removed from mirror and pigment.

Glaze & go is non refundable due to hygiene reasons.

St Spritz, Glaze and Wand must not have been opened or used. 

Any items received that have been opened/used will not receive a refund or exchange.

Exchanges

We do not offer exchanges.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@byalluretouches.co.uk.